LessonStampClass credits, kept clear

LessonStamp Support

Let’s get you back to the lesson.

Start with the quick paths below. LessonStamp is local-first, so most account, data, and subscription issues can be resolved directly on your device.

Effective date · July 28, 2026

01Restore a purchase

Reconnect an existing LessonStamp Pro subscription.

02Check iCloud sync

Review private sync settings and common connection issues.

03Export or back up

Create a report or full backup you control.

04Delete data

Remove local records and review synced-data impact.

01

Restore a subscription

  1. Open LessonStamp › Settings › Subscription.
  2. Choose Restore Purchases.
  3. Confirm that the device uses the Apple Account that made the original purchase.

If the status does not update, check the network connection and Apple’s System Status, then try Restore Purchases again.

02

Manage or cancel a subscription

Open LessonStamp › Settings › Subscription and choose Manage Subscription, or use Apple’s subscription management page.

Manage Apple subscriptions →

Apple handles App Store billing, eligibility, renewals, and refund requests.

Request help with an Apple purchase →
03

iCloud sync issues

  1. Confirm that the device is signed into iCloud.
  2. Check that iCloud Drive is available.
  3. Open LessonStamp › Settings and confirm that Sync with iCloud is enabled.
  4. Keep the app open briefly after reconnecting so pending changes can finish.

LessonStamp keeps local records available while iCloud is offline. Sync is optional and uses the private CloudKit database linked to your Apple Account.

04

Export or back up data

Open LessonStamp › Settings › Data Management. Choose the report, export, or full-backup option you need, review its contents, and select a destination in Apple’s system share sheet.

Store full backups securely. They can contain business records that normal reports intentionally omit.
05

Delete local and synced records

Open LessonStamp › Settings › Data Management and select the deletion option. Review the displayed impact before confirming.

If iCloud sync is enabled, keep LessonStamp online until the app confirms that pending deletion work is complete. Turning sync off alone does not delete existing iCloud copies.

06

Reminder and notification issues

Review LessonStamp › Settings › Reminders & Notifications, then open iOS Settings › Notifications › LessonStampand confirm that notifications are allowed.

07

Correct attendance or a credit balance

Open the student’s ledger, locate the attendance entry, and use the correction action. LessonStamp records corrections as ledger events so the change remains explainable.

If a package began with the wrong balance, use a credit adjustment and add a short business reason rather than deleting unrelated attendance history.

08

Contact LessonStamp support

Email winsonherman@gmail.com for app issues, general feedback, or feature requests.

To help diagnose an issue, include:

  • the LessonStamp app version;
  • the iOS or iPadOS version;
  • the screen where the issue occurred;
  • the steps taken; and
  • the exact error message, if one appeared.
Do not send student names, phone numbers, email addresses, attendance notes, payment details, full backups, or screenshots containing private student information. Redact examples first.

For beta builds, use TestFlight › LessonStamp › Send Beta Feedback. For policy questions, review the Privacy Policy and Terms of Use.

LessonStamp is provided by Hao Wen Long.